Kohinoor Electronics | Online Electronics Shopping

Donot purchased I am writing this email to express my extreme dissatisfaction regarding the unresolved cooling issue with my TCL AC and the highly unprofessional service experience I have faced from your customer support and service team. The AC was purchased from Kohinoor on 28 April 2026, and the installation was completed on 3 May 2026 Technician Name Tauqeer malik. However, from Wednesday, 6 May 2026, the AC stopped cooling properly and is currently not cooling at all despite being a newly purchased unit. A complaint regarding the issue was registered on 8 May 2026 at around 11:00 AM. At the time of complaint registration, your representative assured us that the issue would be resolved within 48 hours. I had also specifically requested the matter to be prioritized and asked for a technician visit on the same day due to the urgency of the situation. However, despite repeated follow-ups, no proper action has been taken till now. On Saturday, I again contacted customer support and was informed that the matter had been escalated and that a technician would definitely visit the same day. On Sunday, Mr. Vikas Kumar informed us that the technician would arrive within 2 hours. Later, when we called again around 2:00 PM and then again at 5:00 PM for an update, Mr. Abdul stated that since it was Sunday, the service center was closed and the technician would instead visit on Monday. 11 may 2026, when I called customer care at approximately 3:23 PM, the representative disconnected the call without even listening properly. After that, I spoke with Mr. Khalid, who assured me that either the technician would visit today and would receive a confirmation call shortly. Later, at around 3:55 PM, Technician Mr. Hasan Khan called and informed me that he would visit by 7:00 PM. However, at 5:12 PM, he again called and stated that he would only come tomorrow morning. When I requested him to visit today as previously committed, he clearly stated that he had received the request only today and would not be coming. Shockingly, his response was, “Do whatever you can do or complain.” Such behavior from your technician is completely unacceptable and highly unprofessional. Following this, we again contacted customer support, and Mrs. Kavita assured us that she would try to arrange a technician visit today and provide an update. However, even after waiting, no update was received. At around 6:00 PM, during another follow-up call, Mrs. Priyanka informed us that she was escalating the matter further. She also mentioned that she tried contacting the service center, but nobody answered the calls. We have personally also been trying to contact the service center since Saturday, but no one has responded. We even sent WhatsApp messages requesting a callback, but there has been no response. This delay has already exceeded the committed TAT provided by your company. As a customer, how long are we expected to keep waiting without any proper resolution? The entire experience has caused significant inconvenience, frustration, and mental harassment. Such negligence and lack of accountability are not expected from a reputed brand like TCL, especially for a brand-new AC purchased just a few days ago. We therefore request the following: Immediate resolution of the AC issue on a priority basis. Written clarification regarding the repeated false commitments and rude behavior from the technician. Appropriate compensation for the inconvenience caused due to delay and service failure. If the issue cannot be resolved immediately, we request a complete refund and for the company to take back the defective AC unit. Please treat this matter as extremely urgent and provide a proper resolution without any further delay. And today technician visit 12 may 2026 technician name Maqbool Mehboob and we was rud not any properly said do what ever you want to we will do problem solution on monday and he also screem us and said why you have not call tauqeer malik and said this as his fall is there he have not done installation properly Regards, Mohd.Hasim Memon 9326870502

This is an excellent product, the best you can get on a budget. Highly recommended!